Fortis Pay docs

Why is my page blank?

Clearing Your Browser Data

If your page appears blank, you may need to clear your browsing data and reload the page.

Google Chrome

  1. Click the three vertical dots (ellipsis) in the upper right-hand corner of your browser window to open the browser menu.

Note: If there are notifications or updates this may appear as a red or green dot with an arrow.

  1. Hover over More Tools to expand the menu.
  2. Click Clear browsing data.
  3. Make the following selections:

o    Time range drop-down = All time

o    Checkboxes:

o    Browsing history = Optional

o    Cookies and other site data = Checked

o    Cached images and files = Checked

  1. Click the Clear data button.

  1. Try to load the page again.
    1. If it does not load, refresh the page, and try again.
  • Circular Arrow in the top left-hand corner of the browser window
  • Ctrl + R (Windows) or Command + R (Mac)
  1. If the page still does not load, close out of the browser completely and relaunch it to try again.
  2. If you have tried both refreshing and relaunching your browser and the page still will not load contact Support.

Microsoft Edge

  1. Click the three horizontal dots (ellipsis) in the upper right-hand corner of your browser window to open the browser menu.
  2. Click Settings.
  3. Select Privacy, search, and services from the left-hand menu.
  4. Click the Choose what to clear button under the heading “Clear browsing data”.
  5. Make the following selections:

o    Time range drop-down = All time

o    Checkboxes:

o    Browsing history = Optional

o    Download history = Optional

o    Cookies and other site data = Checked

o    Cached images and files = Checked

  1. Click the Clear now button.

  2. Try to load the page again.
    1. If it does not load, try refreshing the page.
      • Circular Arrow in the top left-hand corner of the browser window
      • Control + R (Windows) or Command + R (Mac)
    2. If refreshing the page doesn't work, close out of the browser completely and relaunch it to try again.
    3. If you have tried both refreshing and relaunching your browser and the page still will not load contact Support.

Mozilla Firefox

  1. Click the three horizontal lines in the upper right-hand corner of your browser window to open the browser menu.
  2. Click History to open the expanded menu.
  3. Click Clear recent history… to open the pop-up menu.
  4. Make the following selections:

o    Time range to clear: drop-down = Everything

o    Checkboxes:

o    Browsing & download history = Optional

o    Active logins = Optional

o    Form & search history = Optional

o    Cookies = Checked

o    Cache = Checked

  1. Click the OK button.
  2. Try to load the page again.
    1. If it does not load, refresh the page, and try again.
      • Circular Arrow in the top left-hand corner of the browser window
      • Control + R (Windows) or Command + R (Mac)
    2. If the page still does not load, close out of the browser completely and relaunch it to try again.
    3. If you have tried both refreshing and relaunching your browser and the page still will not load contact Support.